~ Inbound Solution:

Customer service problem-solving, information inquiries, product orders, reservations services, fulfillment and support.

~ Outbound Solution:

Customer service follow-up, information response, new business solicitation/telemarketing.

~ Customer Service:

Our employees, whether existing or hired specifically to handle your business needs, are trained thoroughly in the most exacting customer service standards.

Training is tailored to the needs of our clients, while maintaining “voice of the customer” and net promoter score standards that are at the cutting edge of today’s customer loyalty and satisfaction goals.   All calls are recorded so our leadership team can listen and provide quality control and coaching, in either a live or remote environment.

We partner with our clients to ensure that the standards and practices they require are what we incorporate into both our training and service delivery.